Week 1: Setup

The Reeher Customer Care team works closely with your key stakeholders and data contacts to set the stage for a successful implementation. We’ll also get a clear understanding of your organization’s unique structure and workflow to make sure the Platform launch will have the greatest impact on your results.

Week 2 to 5: Data Integration and Custom Predictive Model Building

The Reeher Customer Care team will guide you through a proven process for translating and mapping your data to the Platform via a secure nightly file transfer. With the secure connection to your existing infrastructure in place, we’ll begin to build predictive models that reflect your specific situation, constituency and giving history. These scores are then loaded and maintained in the Platform.

Week 6 to 7: Soft Launch and Testing

Once the data feed and predictive models are active, you select a group of real users from your team to verify and test the live version of your Platform. This will provide insight into which views and queries are most valuable to you, and also give your team a first look at how the Platform will help their every-day activities.

Week 8: Go-Live Day

Go-Live Day is your catalyst for achieving breakthrough results. This launch day takes place on your campus, with your team in custom sessions to begin seeing the benefits immediately. We’ll also review your in-depth Advisor Agenda to cover future training and help you maximize your utilization.

Week 8+: Refinement and Support

Unlike typical software applications, the Reeher Platform support benefit doesn’t stop when you start using the tools. The Customer Care team provides ongoing guidance to ensure your success. The following are included with each Platform subscription:

Advisor Agenda and Customer Success Support Your dedicated Customer Success Manager will build a custom Advisor Agenda with you to address your specific needs and ensure the Platform is aligned with your goals and objectives. Ongoing Training Detailed, hands-on training sessions help users learn about Platform enhancements and provide you with best practices to improve results. Quarterly Management Scorecard Review your results every three months with your Customer Success Manager to make sure your program is on track and your team is maximizing the potential within your pool of potential donors.

Basecamp User Newsletter Best practices, tips and the latest research designed specifically for improving university advancement. Vista Scorecard Get an annual executive-level review of your advancement performance and potential to provide you with the insight you need to make confident decisions about goals, investments, staffing and strategy. Vista Benchmarking and Ascent Research Reports Peers from colleges and universities across the country are using the Platform's shared system for managing advancement. See how your program compares to others in your peer group, and get the value of this unique community in research reports built specifically to address your most urgent challenges.