The Reeher Customer Care Team works closely with your key stakeholders and data contacts to set the stage for a successful implementation. We’ll also get a clear understanding of your organization’s unique structure, data model and workflow to make sure the Dashboard views will have the greatest impact on your results.

The Reeher Customer Care Team will walk through a proven process for translating and mapping your data to the Platform via a secure nightly file transfer. And with this data flow in place, we’ll begin to build predictive models that reflect your specific situation, constituency and giving history. These scores are then loaded and maintained in the Platform.

Once the data feed and predictive models are in place, you select a group of real users from your team to verify and test the live version of your Platform. This will provide insight into which views and queries are most valuable to you, and also give your team a first look at how the Platform will help their every-day activities.

Go-Live Day is your catalyst for achieving breakthrough results. This launch day takes place on your campus, with your team in custom sessions to begin seeing the benefits immediately. We’ll also review your in-depth Advisor Plan to cover future training and help you maximize your utilization.

Unlike typical software applications, the Reeher Platform support benefit doesn’t stop when you start using the tools. The Customer Care team provides ongoing guidance to ensure your success. The following are included with each Platform subscription:

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